COVID-19 Shipping & Delivery Updates

We would like to thank all of you for your continued support during this difficult time. As we are experiencing a lock-down and restrictions in Victoria at this time, we would like to give an update that our team is practising social distancing and adopting additional safety measures for the safety for our team and customers.

Our warehouse is currently closed to the public and there is strictly no pick up at our warehouse at this time.

Please do note that there can be a slight delay (up to a few days) in processing of orders, and our warehouse team is working hard to despatch and ship all orders as quickly as possible. We appreciate your kind patience and support during this challenging time.

Shipping to Australia 

Due to the challenges presented by the pandemic lockdown, we have been advised by Australia Post that there will be delays in all deliveries to Australia-wide as Auspost adopts additional safety measures to protect their staffs and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.

These delays can be up to a few days, and we ask that you bear with the shipping transit times during this challenging time.

In addition, to minimise the risk of contracting or spreading corona-virus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and acknowledge delivery in the system.

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.

We ask that you bear with the shipping transit times during this challenging time, and we thank you for your support and patience.

International via Express Shipping

Shipping will take longer than usual (up to 2 -4 weeks) due to substantial reduction in flight frequencies or even cancellation of flights to certain destinations by airlines, and government restrictions because of COVID-19.

Shipping to some destinations are suspended.

Our logistics partner continues to work closely with partner airlines and postal operators to try to move items as quickly as possible.

Express items will be given priority over Standard items during this time.
For those shipped parcel, tracking status may be not updated for 1 to 2 weeks.

We ask that you bear with the shipping transit times during this challenging time, and we thank you for your support and patience.

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