What is a Pre-order?
A Pre-order is for an item that has not been released yet / come into stock, but you can pre-purchase it to secure your piece.
Pre-order items can be purchased now however they will only be shipped at the stated release date or shortly after. Please note details on item description for lead times of pre-order items.
Why should I pre-order?
We encourage everyone to make pre-orders for items that are not released yet, as sometimes we may presell out for the item(s), and by making a pre-order will secure your piece.
We do offer 2 types of payment for our pre-orders.
Payment Option 1: We accept a $50 NRD Deposit with the option to either pay your item off over time by its release date or pay the balance upon the item's release date. We will contact you in prior to the item's release date for the balance for your order. Please email us at email@example.com if you would like to organise these payments.
Important: All NRD deposits are non-refundable and non-transferable should you change your mind or cancel your order.
Payment Option 2: You can choose to pay this item in full or installment with Lay-buy or Zip Pay. Please note that After Pay is not available for some pre-orders. All these pre-orders using Afterpay will be cancelled with a refund.
How do you know if an item is on pre-order?
There will be a preorder word on its image, product page and description.
When will I receive the item?
Item(s) will be dispatched to you just before or on the release date. Note that pre-order item(s) may be subject to delays due to the manufacturers' proficiency in quality assurance guarantee. If this happens, we assure to keep you updated via our newsletter. If you have any inquiries regarding your pre-orders, please do not hesitate to email us at firstname.lastname@example.org
If you purchase a pre-order item along with other in stock item/s, your order will not be shipped out. Your order will be held in dispatch until your pre-order item arrives. If you would like your items to be shipped out separately from your pre-order item, you will need to make two separate purchases.
If you wish to cancel a pre-order that required a non-refundable deposit at the time of order placement after 14 days from the date of purchase, you will need to contact email@example.com to complete the cancelation. Please keep in mind that your non-refundable deposit will not be refunded.
If you wish to cancel a pre-order that didn’t require a non-refundable deposit at the time of order placement after 14 days from the date of purchase, you will be charged an admin fee (25% of the original pre order price).