Shipping & Delivery

Free Shipping

On all orders over $150 

Quick Delivery

Once your order payment is confirmed, we will dispatch your item within 24-48 business hours (except for pre-order items). All orders are shipped directly from our Melbourne warehouse. The typical delivery time-frames are:

- Victoria: 1 - 3 working days [1]
- Rest of Australia: 3 - 10 working days[1]

Secure Postage

When sending out each order, we ensure that they are packed and wrapped carefully to prevent damages to its contents. We ship our orders using one of the following postal services:

- Australia Post eParcel (Registered Post)
- Courier

The Australia Post eParcel (Registered Post) service includes tracking and requires a signature upon delivery. This ensures that you can track your order's delivery from the moment it leaves our warehouse and that the right person receives the delivery. If you're not home at the time of delivery, the postman will leave a card with pickup details from your local post office.

If you’re unable to sign for your parcel, we’re able to leave your parcel in a secure place at your address without a signature. Before we can do this, you’ll need to provide an Authority To Leave. you can request for an Authority to Leave Form from us.

When you complete an Authority to leave form, Scifitoys and any postal company will not be liable for any loss or damages to the parcel. 

Insurance

If you have any concerns about the postal services in your area, we suggest you contact us for insurance. We strongly recommend you insure your item if its Value is more than AUD$150.

In the unlikely event of your parcel being stolen or lost in transit, Scifitoys Australia will contact Australia Post to lodge an investigation. Australia Post will determine if your parcel has been stolen or lost in transit, and if necessary, will pay out the insured amount once the investigation is complete.

Item Stolen or Lost During Transition

If your parcel is insured against theft or loss, Scifitoys Australia will replace your items after Australia Post has made the insurance payment to Scifitoys Australia.

If your parcel is not insured against theft or loss, Scifitoys Australia will not be responsible for any damaged or lost items, once the item leaves our facility and in the hands of courier/Australia Post. However, we will refund your item postage cost if Australia Post has refunded the postage payment to Scifitoys Australia.

Please contact us if you wish to have your item insured ( Estimated Insurance Rate : AUD$ 2.5 for every $100.00 worth of value. If your item is valued at $150, Insurance = $5)

 

Shipping Delays & Issues

Australia Post may sometimes experience delays with deliveries, especially during festive seasons, so please be patient.

The best way to keep track of your delivery is to track it online using the tracking number provided to you when we post out your order.

Please contact us first if you are having issues with your order's shipment. We will do our best to resolve the issue for you.

If you have any inquiries or issues at all regarding shipping, please feel free to email us at sales@scifitoys.com.au and we will gladly assist you.

 

 

[1] These are only guidelines based on our experience with delivery times. Delivery times will vary especially during peak / festive seasons.

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